Payments that scale.
PhiX built SEIU a scalable, automated payment platform on Salesforce Experience Cloud, cutting failed payments and manual work while opening up multilingual, multi-channel payments for nearly two million members.
The Service Employees International Union (SEIU) represents nearly two million members across healthcare, public sector and property services in the United States and Canada.
Where revenue was slowing.
SEIU's payment processing could not scale. Payment failure rates were high, manual intervention was constant, and integration was difficult. Limited payment options and a cumbersome sign-up process were reducing member engagement, and inadequate language support created accessibility barriers.
The work.
PhiX delivered a scalable, automated payment platform on Salesforce Experience Cloud, built around three things. Scalability and automation: a streamlined payment process that reduces manual intervention, supports multi-channel payments and keeps revenue collection seamless. Integration and data management: a payment portal that connects to SEIU's existing infrastructure, simplifies data migration and delivers reporting for regulatory compliance. A better member experience: a user-friendly, multilingual platform with diverse payment options, real-time validation and automated outreach to members who had not yet converted.
What changed.
The upgrade streamlined dues collection, improved member services and removed SEIU's dependency on external vendors. By cutting manual workload, lifting payment success rates and scaling with SEIU's growth, it strengthens financial stability and reinforces the union's mission to support workers across North America.